Omega doo Živinice is a company with over 35 years of experience in trade, a leader in the distribution of white goods and consumer goods. As general representatives of the renowned brands Beko and Grundig for BiH, and the Zelene doline brand in the consumer goods sector, we are proud of the largest retail chain of white goods in BiH, with 37 recognizable Omega shops. Omega provides full support to its customers from long-term warranties on all appliances to the largest service network in BiH. Our well-planned service network and distribution centers strategically located throughout BiH enable fast and efficient delivery, providing our customers with security and confidence with every purchase. As a socially responsible company, it continuously invests in the development of its employees, enabling them to progress professionally through education and continuous improvement.
If you want to be part of our successful team, we currently have an open position for the position:
Complaints and customer support coordinator
Number of executors: 1
Location: Tuzla
Publication date: April 29, 2026.
Ad duration: May 13, 2026.
Job description:
- Receiving, recording and coordinating the resolution of customer complaints in accordance with internal procedures and applicable regulations.
- Active communication with customers throughout the entire complaint process, with a focus on a professional approach and customer satisfaction.
- Coordination of activities with internal service, external authorized service providers and branches for efficient resolution of requests.
- Monitoring deadlines, case status and timely informing all parties involved.
- Administrative processing of documentation related to complaints, device replacements, returns and service orders.
- Collaboration with sales, logistics, procurement and service sectors for a faster and better customer experience.
- Creating periodic reports on the number of complaints, resolution time and level of customer satisfaction.
Conditions:
- SSS/VŠS/VSS of technical, economic, legal or social orientation.
- Experience in administration, customer support, complaints or service processes is desirable.
- Developed communication and organizational skills.
- Patience, calmness and the ability to solve demanding situations.
- Good computer skills (MS Office, e-mail, record keeping systems).
- Responsibility, punctuality and team spirit.
We offer To you:
- Regular monthly income with incentive bonuses
- The possibility of continuous training and professional development
- Work in a dynamic environment with the possibility of advancement
If you are ready for a new challenge and want to become part of a successful team Omega doo, send an application with a short biography to an email posao@omega.ba. Omega doo reserves the right to contact only shortlisted candidates.