By giving your consent, you accept the use of cookies and similar technologies that enable the proper functioning of the website, analysis of traffic, improvement of user experience, and display of personalized offers, products, and marketing content.
Your consent is voluntary and you can withdraw or modify it at any time, with effect for the future, through the cookie management settings on our website.
Detailed information about the cookies and other technologies we use, as well as the options to accept or reject certain categories of cookies, are available in Settings. You can manage your cookies at this link: Cookie Policy
Consent management
You can manage your consents in the following ways:
- via the data protection management settings on the Omega doo Živinice website;
- through the Internet browser settings where you can choose which cookies you want to accept, limit or block;
- using personalized advertising management tools offered by certain digital service providers.
Please note that disabling certain cookies may affect the availability of certain website functionalities.
User account, orders and payment methods
Below is information about the processing of personal data related to user account registration, product purchases, order delivery and payment methods.
User account registration and online shopping
Omega doo Živinice enables the purchase of white goods, televisions, computer equipment, small household appliances and other electronic devices through its sales and online channels.
When registering a user account, ordering products or using our services, we process personal data that is necessary for:
- creating and maintaining a user account;
- processing and fulfillment of orders;
- organization of product delivery;
- Issuing invoices and keeping records in accordance with legal obligations;
- communication with customers and providing customer support.
Depending on the type of service, the data processed may include first and last name, residential or delivery address, telephone number, email address, order information, and data necessary for payment processing.
Omega doo Živinice processes personal data exclusively for the purposes for which they were collected, with the application of appropriate technical and organizational protection measures to preserve their security and confidentiality.
Purchase without registration (Customer - guest)
It is possible to purchase products through the Omega doo Živinice website without registering a user account.
When ordering products, we process the data necessary to fulfill the order, including your name and surname, delivery address, telephone number and e-mail address.
Delivery and order communication
For the successful completion of your order, your contact details may be forwarded to the logistics service or contracted delivery services that deliver the ordered products.
You can receive:
- confirmation of received order;
- notification of order processing and shipping;
- information on shipment status and delivery date;
- contact by the delivery service regarding the delivery of the product.
The above data is used solely for the purpose of executing the purchase contract and delivering the ordered products.
Payment methods
Omega doo Živinice can offer customers one or more of the following payment methods:
- cash payment when picking up the shipment (cash on delivery);
- payment by debit cards;
- payment by credit cards;
- bank payment according to the estimate
- payment in installments through a microcredit organization
- by paying in installments by concluding a consumer loan agreement (through the pension fund, through the PIO of the FBIH/RS, through administrative bans)
We reserve the right that, depending on the type of order or technical circumstances, a particular payment method may not be available temporarily.
Omega doo Živinice does not store payment card data, because payment processing via the aforementioned cards is carried out through an authorized payment service provider.
Data storage
are stored within the time limits prescribed by the applicable accounting, tax and other legal regulations of Bosnia and Herzegovina. Data relating to a consumer account voluntarily created by the user is stored as long as the user account is active or until a request for its deletion is submitted, except for data that we are required to store even after the deletion of the user account in accordance with applicable legal regulations.
Upon expiry of the legal deadlines, the data is deleted, unless there is another legal basis for their further storage.
Necessary cookies are used based on legitimate interest, i.e. their necessity for the functioning of the website, while statistical, functional and marketing cookies are used solely based on your consent.
Omega doo Živinice does not store payment card information because payment processing is done through an authorized payment service provider.
User account data is stored as long as the user has an active user account or until a request is submitted for its deletion, except for data that we are required to store by law.
PERSONAL DATA PROTECTION
Omega doo Živinice pays special attention to protecting the privacy and security of personal data of its customers, business partners and website visitors.
We process all personal data in accordance with the Law on the Protection of Personal Data of Bosnia and Herzegovina and other applicable regulations.
The collected data is used exclusively for clearly defined and lawful purposes, such as order processing, product delivery, customer support, fulfilling legal obligations, and improving the quality of services.
Omega doo Živinice applies appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse or unauthorized disclosure.
For all questions related to the protection of personal data, you can contact us via the contact details published on our website.
REQUEST FOR PERSONAL DATA PROTECTION (pdf)
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Website and media owner
- Omega doo Živinice
II Krajiške 23, 75 270 Živinice - Phone: 00387 35 772 122
Email: info@omega.ba - E-mail of the Personal Data Protection Officer: szlp@omega.ba
- ID number: 4209362230005
- VAT number: 209362230005